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Is your OSS a single pane of glass, or a single glass of pain?
- Thursday | 18th April, 2019
Is your OSS a single pane of glass, or a single glass of pain? But the interesting perspective here is whether the single glass of pain is even relevant within your organisation’s culture. People often (perhaps idealistically) talk about OSS as being the single pane of glass (SPOG) to manage a network. When things go wrong, this portal becomes the single glass of pain. These single panes tend to be heavily customised for each organisation as every one has a unique set of metrics-that-matter.
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