US airlines asked to pay CA $600 for flight delay

  • | Tuesday | 19th March, 2019

Vadodara: The USA-based United Airlines has been asked to pay $600 to a city-based chartered accountant, who alleged that he had suffered huge losses due to delay in its flight to Newark.The chartered accountant (CA) Sanjeev Shah had moved the district consumer forum claiming that he suffered losses of Rs 17 lakh as his flight to Newark from Mumbai was delayed by more than 24 hours on October 14, 2016. The airlines accommodated him in another flight and also awarded an electronic travels certificate of $1,000 value.However, Shah did not accept the certificate and filed a complaint at the consumer court in city claiming the loss that he suffered and another Rs 2 lakh towards mental harassment. Shah is a frequent traveller to the US for business purposes.As the flight could not take off twice, Shah was accommodated on an alternate flight the next day.“The passengers were made to sit in the aircraft at 11 pm and they were informed at 4.30 am that the flight would not take off. Shah claimed that he had lost several business opportunities as he could not attend meetings and lost bookings of taxi services and hotel too.“He did not accept the travels certificate as came with several clauses and had to be used within stipulated time period,” Verma said. Next day, the passengers again boarded the flight, but at 3.30 am they were told that the aircraft crew’s shift is over and a new set of crew was awaited,” said Shah’s lawyer Jaideep Verma.Frustrated with the delay, Shah approached the airlines staff to complain and the loss he had suffered as a result.

Vadodara: The USA-based United Airlines has been asked to pay $600 to a city-based chartered accountant, who alleged that he had suffered huge losses due to delay in its flight to Newark.The chartered accountant (CA) Sanjeev Shah had moved the district consumer forum claiming that he suffered losses of Rs 17 lakh as his flight to Newark from Mumbai was delayed by more than 24 hours on October 14, 2016. Shah is a frequent traveller to the US for business purposes.As the flight could not take off twice, Shah was accommodated on an alternate flight the next day.“The passengers were made to sit in the aircraft at 11 pm and they were informed at 4.30 am that the flight would not take off. Next day, the passengers again boarded the flight, but at 3.30 am they were told that the aircraft crew’s shift is over and a new set of crew was awaited,” said Shah’s lawyer Jaideep Verma.Frustrated with the delay, Shah approached the airlines staff to complain and the loss he had suffered as a result. The airlines accommodated him in another flight and also awarded an electronic travels certificate of $1,000 value.However, Shah did not accept the certificate and filed a complaint at the consumer court in city claiming the loss that he suffered and another Rs 2 lakh towards mental harassment. Shah claimed that he had lost several business opportunities as he could not attend meetings and lost bookings of taxi services and hotel too.“He did not accept the travels certificate as came with several clauses and had to be used within stipulated time period,” Verma said. He added that the airlines also admitted that there was a goof-up on their part and in written arguments they stated there were safety issues with the aircraft due to which the pilot had refused to fly it.The forum concluded that the airlines had faulty services, but as Shah did not submit any evidence of the losses he had incurred, the court refused to award him the compensation that he claimed.

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